+(266) 2222 0000 / 2222 0300

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Hospital Information

    Queen 'Mamohato Memorial Hospital


    FEES

    The fee structure at Ts'epong as determined by the Government of Lesotho is the same as in all other Government Hospitals and clinics.

    VISITORS

    The professional staff needs adequate clinical time with patients and for the best clinical outcomes our patients also need time to rest. Visiting hours must therefore be strictly adhered to. It is also advisable that a patient has no more than two visitors at a time. No children under the age of 12 are allowed inside the wards due to infection control principles.. Although special arrangements may be made for terminally ill patients we respectfully request that all visitors adhere to the visiting hours as listed below.

    All wards Openning

    • Mid-Morning 11H00 - 12H00
    • Afternoon 16H00 - 17H00
    • Evening 19H00 - 20H00

    PRIVACY AND CONFIDENTIALITY

    As custodians of private and confidential medical information the hospital may not release any information about the patient's condition and treatment without the patient's consent. Patients are advised to discuss the relevant information with family, concerned friends and colleagues.

    TELEPHONES

    A public telephone is available for use in the retail pharmacy. Cellular phones are brought into the hospital at your own risk. Please note that the use of cellular phones is restricted in certain areas to avoid interference with medical equipment.

    CATERING

    The composition, kind and portion size of meals provided to our patients have been carefully determined with the patient's health in mind. Special diets are often recommended by healthcare professionals. Please enquire with the nursing staff on the kind of food recommended. We also urge visitors to only leave fruit and juice and not to leave any other food behind for the patient.

    VALUABLES, CLOTHING AND FIRE ARMS

    The hospital provides all patients with hospital gowns. On admission relatives should take all valuables and clothing home. While the hospital endeavours to ensure safety of valuables and clothing that may be left behind during your stay the hospital cannot be held responsible for any loss or damage to personal property.. No firearms are allowed on the hospital's premises.

    SMOKING

    The hospital is a smoke free area. Smoking is only permitted in designated smokers' areas. COMPLIMENTS AND SERVICE FEED BACK Your feedback on the level of care and services you have received is very important to us. It assists the facility with ongoing evaluation and improvement of our services. Please ensure that you complete a customer satisfaction survey questionnaire before your departure. For compliments or complaints feel free to contact our customer service at 22220000.

Help Desk

The hospital can be contacted anytime of the day and night on the following numbers
Tel:  +266 2222 0000
        +266 2222 0300

Visiting Hours

Ts'epong:

  • Mid-Morning

    11H00 - 12H00
  • Afternoon

    16H00 - 17H00
  • Evening

    19H00 - 20H00

No Children under the age of 12 are allowed inside the wards due to infection control principles


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FAQ

1. How much is the fee for services in Ts'epong?

The fees structure at Tsepong is determined by the Government of Lesotho and is the same as in all other Government of Lesotho Hospitals and clinics.
Consultations and medication are free of charge while some services like dentistry, radiology and minor procedures attract a fee as gazetted.

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